Tannesha Hylton

Experienced Customer Service Agent
  • St. Thomas, Jamaica
  • March 4, 2020

 Customer service oriented
 Ability to work under pressure
 Accuracy and attention to details
 Outstanding time management skills
 Excellent oral and written communication abilities

E-mail
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Phone Number
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Study Level
CXC/Cape

Education

High School Certificate @ Yallahs High School
Sep 2008 — Jul 2013
Mathematics CXC 1
English Language CXC 2
Social Studies CXC 1
Principles of Accounts CXC 1
Principles of Business CXC 1
Human and Social Biology CXC 2

Experience

Consultant @ Sutherland Global Services
Aug 2015 — Current
 Provide exceptional customer service in a fast-paced atmosphere
 Provide troubleshooting support and follow up on customer inquiries in a timely manner
 Instruct, explain and provide solutions to customer’s complaints
 Update various software programs with customers data
 Promote and offer products and services through consultation and evaluation of customer’s needs
 Manage extremely large incoming call volume on a daily base
 Research and resolve difficult and complex customer service issues
 Interact with internal departments to communicate and resolve customer issues

Contact Candidate

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