To be the best Customer Service Representative and render quality customer care to both internal and external customers.
- Kingston, Jamaica
- July 1, 2023
· More than 20 years of successful experience in customer service and data entry operations.
· Basic computing and typing knowledge.
· Ability to train, motivate and supervise customer service employees.
· A team player, acknowledged as a “Total Quality Customer Service Professional.”
Category
E-mail
Phone Number
Education
Diploma for English and Typing @ College of Arts Science and Technology,
Sep 1982
— Jun 1993
Education
Ardenne High School 1987
CXC
• English Language 3
• Mathematics 3
Durham College of Commerce 1989-1990
Certification:
• Mathematics
• Accounts
• Typing
College of Arts, Science and Technology 1987-1993
Certification:
• English Language
• Typing
Ardenne High School 1987
CXC
• English Language 3
• Mathematics 3
Durham College of Commerce 1989-1990
Certification:
• Mathematics
• Accounts
• Typing
College of Arts, Science and Technology 1987-1993
Certification:
• English Language
• Typing
Experience
Cashier/Sales Clerk @ Kingston Electrical
Oct 2017
— Apr 2023
• Generate and issue receipts to the customers.
• Answer and address customer queries.
• Receive and place telephone calls for both internal and external customers.
• Communicate and dispatch cheques to customers.
• Receiving, compiling and dispatching orders called in by clients.
• Verifying and Filing data entries.
• Answer and address customer queries.
• Receive and place telephone calls for both internal and external customers.
• Communicate and dispatch cheques to customers.
• Receiving, compiling and dispatching orders called in by clients.
• Verifying and Filing data entries.
Customer Service Representative @ LS Duhaney & Company Limited
May 2012
— Aug 2017
• Generate and issue receipts to the customers.
• Answer and address customer queries.
• Receive and place telephone calls for both internal and external customers.
• Communicate and dispatch cheques to customers.
• Receiving, compiling and dispatching orders called in by clients.
• Verifying and Filing data entries.
• Answer and address customer queries.
• Receive and place telephone calls for both internal and external customers.
• Communicate and dispatch cheques to customers.
• Receiving, compiling and dispatching orders called in by clients.
• Verifying and Filing data entries.
Data Entry Operator and Clerical Assistant @ Electoral Office of Jamaica
Jun 1991
— May 1993
• Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data.
• Records data by operating data entry equipment; coding information; resolving processing problems.
• Accomplishes department and organization mission by completing related results as needed.
• Records data by operating data entry equipment; coding information; resolving processing problems.
• Accomplishes department and organization mission by completing related results as needed.
Part Time Shares Clerk @ National Commercial Trust & Merchant Bank
Apr 1990
— Mar 1991
• A brokerage clerk writes orders for the sale and purchase of stocks and shares, calculates applicable taxes and fees, issues dividends, and records transactions.
• Answer customers' questions and give advice on available services, such as deposit accounts, bonds and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Refer customers to appropriate bank personnel.
• Interview customers to obtain information needed for opening accounts or renting safety deposit boxes.
• Inform customers of procedures for applying for banking services, such as ATM cards, direct deposit of cheques and certificates of deposit.
• Obtain credit records from reporting agencies.
• Collect and record customer deposits and fees, and issue receipts.
• Investigate and correct errors upon customers' request using customer and bank records.
• Perform counter duties as required.
• Answer customers' questions and give advice on available services, such as deposit accounts, bonds and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Refer customers to appropriate bank personnel.
• Interview customers to obtain information needed for opening accounts or renting safety deposit boxes.
• Inform customers of procedures for applying for banking services, such as ATM cards, direct deposit of cheques and certificates of deposit.
• Obtain credit records from reporting agencies.
• Collect and record customer deposits and fees, and issue receipts.
• Investigate and correct errors upon customers' request using customer and bank records.
• Perform counter duties as required.