Sherieka Williams-Burton

I am a hardworking,trustworthy Christian who sets out to accomplish any given tasks.
I am a hardworking,trustworthy Christian who sets out to accomplish any given tasks.
  • Negril, Jamaica
  • June 16, 2020

I worked at Hedonism II for over one year and four months as a front office agent. Over the period of time I had to deal with customers all over the world on a daily basis both over the phone and face to face. Sometimes the guests were irate and sometimes they were calm but there was no difference in how I treated each and everyone because they were all treated with respect. I also made reservations and handled money transactions with both inbound and outbound customers.

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Phone Number
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Study Level
Certificate

Education

NVQJ (National Vocational Qualification of Jamaica) Certificate @ Northwest TVET Institute Kenilworth Campus
Oct 2015 — Jul 2016
I completed a nine months course in the field of Call Contact Operations level 2 (customer service).

Experience

Front Office Agent @ Hedonism II
Oct 2018 — Mar 2020
I have worked at Hedonism ii for over one year and four months. During the period of time I have dealt with customers both over the phone and face to face. Sometimes customers were irate and sometimes they were calm but they were all treated the same with respect. I also had to create reservations and handle money transactions for both inbound and outbound customers.

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