Experienced Customer service /Security Officer
- Mandeville,Manchester, Jamaica
- November 29, 2019
Dedicated, hard-working, reliable, goal-oriented, team player and comfortable working extended shifts, weekends and public holidays.I am great at multi-tasking and getting a task done within deadlines and I go above and beyond to provide our customers with exceptional customer service.
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Education
Certificate - CRM @ University of the Commonwealth Caribbean
Jun 2019
— Jul 2019
I successfully completed a short course in Customer Relationship Management (CRM) for which I was awarded a certificate. This has broaden my knowledge as it relates to dealing with customers and creating a customer centric environment at all times. This has also allowed me to be able to identify types of customers, anticipate needs based on historic trends, identifying their needs by effectively understanding their requirements and cross-sell other products by suggesting alternatives or enhancements. This will maintain a positive and profitable relationship with customers which will assist in customer retention and drive sales growth.
Experience
Consultant/Customer Retention @ Sutherland Global Services
Sep 2019
— Nov 2019
I completed eight weeks of intensive training on the customer Loyalty and Retention department of the AT&T program which included three weeks of on the job training which included being on the phone resolving customers issues and queries daily for eight hours.