Shanette Gordon

Shanette Gordon
Mt Stewart district, Cornwall Mountain P.O Westmoreland, Jamaica W.I
(876) 448-5808 / (876) 787-6946 | shanettegordon@gmail.com
OBJECTIVE
Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning what to do. My price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves. Success-driven with high energy and an optimistic attitude, accepts supervision, displays initiatives – strong aspiration to achieve.
EXPERIENCE
Scotia Bank
(Mar. 2018-Aug 2019)
Courtesy Officer
•
EDUCATION
Montego Bay Community College
(2014-2016)
• Associate degree in Social Work
Petersfield High School
(2008-2013)
• Social Studies - (3)
• English - (3)
• Foods and Nutrition - (3)
• Integrated Science (3)
• Human & Social Biology - (2)
SKILLS
Reliable and Resourceful :
English
Computer Skills Guest Service
Communication Calm Attitude
Conduent Customer Support
Welcoming new and existing customers
to the branch, identifying their needs,
attending to immediate service
requirements in a responsive and
courteous manner, referral of Wealth
Management products along with other
objectives relating to teamwork and
personal development.
(Nov.2017-Mar. 2018)
ACT Call Center
(Nov. 2016-Nov 2017)
•
Customer Care Representative
•
Received inbound calls from consumers
for assistance with billing inquiries,
payments, credits, fraud alerts, internet
and cell phone services, and mortgage
servicing.
Received inbound calls from
consumers for assistance with billing
inquiries, payments, credits, fraud
alerts, internet and cell phone services,
and mortgage servicing.