SHANE MUNROE

SHANE B. MUNROE
Tel: (954) 720-9568,(876) 839-0364 •e-mail: shanemunroe6@gmail.com
Address: 16 Oxford Road apt 14n kng5 Jamaica
Professional Summary: Established customer service professional with strong Marketing and proficient Accounting Management skills. Seasoned leader of junior staff members responsible for governance in the customs clearing process. Competency in Microsoft Access DBMS (Database Management System). Graduate of top university in the Caribbean region.
Objective: Join a leading organization via a management/leadership development program as part of development of a career path in consulting
Core Competencies:

• Supervision
• Entrepreneurship
• Compliance
• Microsoft Office (Word/Excel/Access)
• Database Management
• Social Media Marketing (Facebook)
• Manufacturing Process Analysis/Improvement

Education and Training: University of the West Indies, Mona
09/2013 - 09/2017 B.Sc., Operations Management
08/2009 - 08/2010 CAPE - Computer Science and Communication Studies
Professional Experience:
07/2016 – Present Yellow Diamond, Kingston Jamaica
(Yellow Diamond is a startup honey production company with operations in Jamaica)
Role: Founder and Managing Director
• As main party responsible for the performance of the company execute initial activities such as training staff and outlining a business development approach to attract bulk buyers
• Market core honey products and seek opportunity to diversify into other derivative products (e.g. candles)
• Keep financial and honey yield records
• Manage supply chain from packing to distribution
• Evaluate the health of the hive (check for mite infestations, monitor and treat accordingly)
• Maintain records of health, medication administration, and honey production
• Prepare bees and equipment for pollination
• Work directly with honey processing and bottling

11/2015 – 07/2016 Jamaica Customs Agency (JCA), Kingston
(JCA is a functional department of the Inland Revenue Department established by the Jamaican Government in 1985. https://www.jacustoms.gov.jm)

Role: Customs Clerk
• Verified declaration forms by cross-referencing unique identifier logged in the ASYCUDA system (a customs management system) thereby ensuring accurate distribution of commercial and personal goods and complete the first step in the revenue collection process.
• Mitigated risk of contraband entering the island by ensuring container seals had not been compromised prior to inspection.
• Functioned as the custodian of integrity of customs laws by confiscating any shipments that did not meet compliance requirements.
• Spearheaded initiative to track cumulative flow of goods from intake to distribution in order to identify and eliminate non-value add intermediary steps/training deficiencies thereby reducing overall processing time.

Active Certification: Certified Debt Collector, Jamaica Collection & Recovery Services Ltd.

Other Activities:
2014 – present Member, Rotaract Club of St. Andrew, North
District 7020, The Rotaract Club of the U.W.I.
Participate in fundraising activities to benefit local communities, perform beach clean-up activities and attend event planning meetings
2015 – 2018 Volunteer Teacher, Maxfield Park Children’s Home
Set up homework center for students, supervise homework and teach both math and basic computer skills