Natasha Gonsalves

Natasha Gonsalves
Hotel management professional offering over 15 years of enhancing organizations’ through a customer-centric approach and excellent leadership and interpersonal skills. Seeking a challenging position looking at new opportunities to leverage my professional experience, to obtain a dynamic, inspiring opportunity. To participate as a team member in a vibrant work environment focused on promoting business growth by providing superior service.

Experience:

January 2012 – Present Jumby Bay, A Rosewood Resort
Antigua W.I.
Group & Event Manager
• Responsible for Group Sales
• Responsible for group, site, and media contracts.
• Coordinate/conduct site inspection for Group, Agent, Press & Media business.
• Maintain/revise as needed catering and group information manual.
• Organize and finalize details for social and corporate events, i.e.: finalizing menus, floor plans/diagrams, set ups etc.
• Assist with menu selections for each event with the Executive Chef.
• Develop/maintain presentation of private function samples; set ups, décor etc.
• Develop/maintain (establish new) relationships with local vendors, ensuring resort receives preferential rates.
• Work closely with the resort management, operations and sales and marketing teams.
• Establish group agenda with meeting planner detailing all group requirements
• Developing of draft/final group agenda for meeting planner outlining additional charges.
• Follow up on deposits/payment schedule.
• Coordinate all group, agent, press arrangements: distribute resumes and booking sheets to all departments.
• Process amenity and VIP requests.
• Review billing instructions and credit application.
• Generate Banquet Event Orders.
• Handle administration work: BEO’s, Accounting and deposit information.
• Host pre con meetings with group contact and resort team.
• Attentive and responsive to group, agent, press etc. needs while in resort.
• Manage all events while in house.
• Review group bills with group contact, accounting, and front office teams.
• Follow up each group with post-conference reports.

February 2010 - December 2011 Executive Lounge (Club 1761)
Antigua W.I.
Executive Lounge Manager
• Played an active role in the development of the newly renovated lounge, design, décor and ambiance.
• Responsible for the daily operation of the lounge
• Responsible for the training of staff to ensure superior service is maintained
• Responsible for marketing the lounge, increasing business and the renewal of airline contracts
• Responsible for hiring lounge team
• Responsible for food and bar stock control
• Responsible for maintaining and establishing work relationships with major hotels and tour operators
• Responsible for ensuring excellent service is extending to all guests.
• Responsible for the planning and coordinating functions and events hosted in the lounge.

May 2009 – December 2009 Jumby Bay, A Rosewood Resort
Antigua W.I.
Guest Relations Manager
• Part of the Management team chosen to re-open the resort.
• Responsible for updating and implementing guest service standards.
• Responsible for offering excellent internal and external customer service.
• Responsible for handling all client needs and concerns.
• Promote positive guest relations to all individuals.
• Manage guest relations function and programs.
• Responsible for being aware of the business of the day / identify priority guests.
• Act as a point of contact for all guests assistance, offering efficient customer
service and product knowledge.
• Manage any complaints/queries expressed by guests.
• Responsible for developing and maintaining the importance of quality service amongst the staff.

Education:
Bachelor Degree - Hospitality Management
Harvard Manage Mentor – Online Program – Graduate of levels 1 & 2

Interests: Volunteering, Traveling, Reading, Cooking, & Outdoor Activities

* Founding members of P.L.U.G a non-profit organization raising funds to improve the social welfare of physically challenged children.
* Junior Achievement Advisor
* Feed the Homeless Charity