Customer Service Manager
- Kingston, Jamaica
- November 30, 2020
I have worked in Customer Service Management for several years, where I have obtained a vast amount of knowledge to not only master the fundamentals of customer engagement but also have gathered exceptional managerial skills during my tenure.
My experience includes ensuring top-notch completeness, accuracy, and compliance while coaching, liaising with internal and external clients, conducting huddles and meetings to improve staff performance and team engagement as well as confirmation of staff hours.
With my experience in with hands on day-to-day team managing, combined with my inherent analytical and organizational skills, I am ready to provide outstanding service within your company.
Category
E-mail
Phone Number
Education
N/A @ Holy Childhood High School
Sep 2006
— Jul 2011
Experience
Team Manager @ VXI Jamaica
Aug 2019
— Nov 2020
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Maintains call center database by entering and verifying information, updating contact log.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.
• Maintains call center database by entering and verifying information, updating contact log.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.