Michelle Haynes

Administrator with over 18 years experience

Good verbal and written communication skills
Good interpersonal skills
Ability to communicate with persons of all levels
Good team player
Ability to use banking software such as ICBS, VIP DOCVIEW and Card Management System (CMS)

Category
E-mail
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Phone Number
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Study Level
Masters Degree

Education

Bachelors of Science (BSc) @ University of Technology, Jamaica St. Andrew,
Jan 2018 — Feb 2018
Bachelors of Science (BSc) in Administrative Management
Masters in Business Administration (MBA} @ University of Technology, Jamaica St. Andrew,
Sep 2007 — Jan 2009
Masters in Business Administration - Majoring in General Management

Experience

Business Operations Support Contractor/Report Checker @ Victoria Mutual Building Society
Mar 2016 — Dec 2017
• Supported different branches of the Society by checking reports for
errors and discrepancies, preparing weekly and monthly reports,
updating reports checking database, sending report memos and
addition of name report to Branch Managers and Supervisors and other
relevant persons as requested such as scanning of documents.
• Supported the branches by correcting members’ accounts such as
transferring funds from savings to time accounts, reversing incorrect
fees charged to members account, preparing return cheque journals for
approval and posting by signing officers as requested.
• Developed excellent interpersonal skills with immediate team members
of the society.
Telemarketer @ Institute of Chartered Accountants of Jamaica
Oct 2015 — Feb 2016
• Assisted with the collection of outstanding receivables as well as with Seminars and other activities of the Institute. Contacted members and student members of the institute regarding payment of fees as well as to inform them of upcoming events such as seminars and workshops.
• Developed good interpersonal skills with the members of the Institute.
Administrator @ Students’ Accountancy Training Consortium
Jan 2013 — May 2015
• Provided excellent Administrative Services to the organization by planning, organizing and coordinating meetings of the Board of Directors.
• Developed good customer service skills by liaising with Lecturers, Students and suppliers of goods and services to the Consortium
• Assisted students with the completion of the relevant registration forms
• Coordinated training programs which included Evening classes / Workshops and Revision Classes.
• Maintained communication with students through telephone contact and follow up via e-mails to ensure that they are kept up to date of any changes which may affect their class schedule as well as provide solutions to any queries they may have.
• Ensured that cash collected are deposited in the company’s account, prepared cheques for payments of salaries and other payables including statutory deductions and payments for good and services.
• Performed other administrative duties as required.

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