Experienced Office Manager
- Kingston, Jamaica
- September 22, 2019
I am a technically skilled, meticulous and poised business professional with over 10+ years in customer service, management and an extensive experience in the administrative field. Proactive and resourceful, I possess the ability to effectively combine communication skills with detailed product and service knowledge to deliver customer satisfaction. In addition, I am excellent at multi-tasking, team spirited and innovative.
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E-mail
Phone Number
Website
Education
Associates @ Norwalk Community College
Sep 2002
— Dec 2011
Norwalk Community College Business Administration 2002 – 2011 (college transcript available) - Business Administration/Photography
Experience
Chat Agent @ Fusion BPO
Apr 2019
— Current
online chats resolving diner issues or concerns for Grubhub.
Customer Service Representative @ HGS
Nov 2016
— Feb 2018
Assisted, verified, confirmed personal data as it relates to health insurance for members and their respective providers
Managed case/interactions created on behalf of members until completed which would include follow up notes as well as phone calls
Performed duties to meet daily targeted KPI’s, SOC & other applications/reports that facilitate the operations of a call center
Provided “the perfect experience” telephonically to members as well as re-route calls to the appropriate department where necessary
Relayed information regarding health insurance coverage, payments, authorizations and any other duty as medically required administratively
Managed case/interactions created on behalf of members until completed which would include follow up notes as well as phone calls
Performed duties to meet daily targeted KPI’s, SOC & other applications/reports that facilitate the operations of a call center
Provided “the perfect experience” telephonically to members as well as re-route calls to the appropriate department where necessary
Relayed information regarding health insurance coverage, payments, authorizations and any other duty as medically required administratively