Marcella White Jumpp

MARCELLA JUMPP
Canaan Dumfries, St. James, Jamaica
Cell: (876) 457-0850 or 876 359-8692 Email: marcellawhite3@gmail.com

Dear Sir or Madam,

I have previously completed my B.Sc. Degree in Hospitality & Tourism Management, majoring in Tourism Management. I have obtain a two years managerial experience at the Doctors Cave Beach Hotel as the Reservations Manager. I have had the opportunity to complete management training at a very large and prestigious hotel in Panama. My experiences and training has helped in further developing my management and leadership skills. My management training focused on skills and competencies peculiar to the service industry such as relationship management, accounting, marketing, customer service, and team building, while my experiences has allowed me to manage the front office, guest relations, and the reservations office along with other vital operation roles. While studying, I interned in various organizations and work environments gaining a breath of experience that allows me to function in the formal office setting as well as in the field or community based environments. Specifically, I have worked as a receptionist/ secretary at a medical practice where I was responsible for scheduling appointments, maintenance of office filing system, answering telephone calls and general chaperoning of clients on their visits to the practice. A particular competency of my training that I rather enjoyed and excelled at was that of event planning and marketing.
I have the necessary skills and knowledge required to plan and market both small and large events. In particular, I am proficient in dealing with all the components of promotion and marketing including online promotions using Social Medias etc. In regards to events planning, I am capable of dealing with all the components of event planning including site management, caters, sponsors, venue management, report writing and budgeting in order to execute a successful event.
It is my opinion that the breath of my experience to date will allow me to add value to your organization if hired. My resume is attached and I look forward to hearing from you. Thank you.

Yours truly,
Marcella Jumpp

Marcella Jumpp
Canaan Dumfries, St. James Jamaica
Email: Marcellawhite3@gmail.com Tel #: 1 876 457-0850

Summary:
I am a dedicated, Self-motivated, enthusiastic and with a can-do positive attitude with the knowledge and experience in the Hospitality and Tourism Industry. I have the ability to adapt, manage and work in various positions within this industry. I have many skills that will be beneficial to any company that I work for, some of which includes marketing, events planning, leadership skills, organizational skills and the ability to multitask. I am looking for a career opportunity with a company that will challenge my problem solving skills and allow me to further develop my potential.

Experiences:

Doctors Cave Beach Hotel Gloucester Avenue, P.O. Montego Bay, Jamaica (January 7 2017 Current]
Reservations Manager
• Managing an inventory of 81 rooms and front office team of 12 persons (Rooms Division Supervisor)
• Coordination of promotional activities to increase occupancy and revenue.
• Responsible for producing and managing yearly room rates, contracts and correspondence with over 100 tour operators.
• Production of daily occupancy reports as well as the Yearly Occupancy Comparative Analysis for the Hotel.
• Responsible for the operation of the front desk, room’s assignments, reservations, bell desk and guest relation.
• Events planning/ Weddings
• Front Office Supervisor
• MOD Duties
• Recruiting and Payroll for front office
• Reporting directly to the General Manager and Managing Director

Half Moon Resort, Rosehall St. James Jamaica [April 2016 – January 6 2017]
Assistant Administrator
This job position allowed me to be able to properly manage the staff and daily operation of the Villa. This position also entails the following tasks:
• Daily check-in.
• Preparation of staff schedule and payroll.
• Pre and post preparation of the villas for arrivals.
• Maintain the office and office supplies.
• Daily response to emails and guest queries.
• Dealing with guest issues and request.
• Manage and motivate the villa staffs.
• Manage and control office supplies and guest amenities.
• Organize villa staff awards, functions and events.

Royal Decameron Golf, Beach Resort and Villas, Panama [August 2015- April 2016]
Job Title: Management Training
Responsibilities:
This job position allowed me to be trained in multiple departments operations. It also allowed me to be able to make good decisions as well as lead, manage and work with a team. I was able to work in the following department throughout my training:
• Meeting and Conventions
• Food and Beverage
• Entertainment
• Villas
• Weddings
• Decameron Explorer
• Safety and Hygiene
• Front Desk/ Reception
• Guest Service Management

Solid Agency, 7 Dumbarton Avenue Kingston 10 (May – August 2013)
Job Title: Intern Responsibilities:
• Administrative work
• Promote and marketing of events
• Events planning and operations
• Customer Service Representative
• Marketing

Grand Palladium Resort and Spa, Hanover (May- August 2012)
Job Title: Intern Responsibilities / Departments:
• Sales Department
• Entertainment Department
• House Keeping Department
• Weddings Department
• Communications/ telecommunication Department
• Guest Relations Department

Job Title: Receptionist/ Secretary (2012- 2015)
Responsibilities/ Departments: Allan Jackson Health Centre, 34 Woodpecker Avenue, King 11
• Develop and maintain filing system
• Scheduling Appointments
• Client Service
• Junior Accounting Clerk functions- Recording and balance income and expenditure.

Job Title: Data Entry (2013-2014)
Responsibilities/ Department: Part – Time:
• Input Income and Expenditure Data for Caribbean College of Family Physician in QuickBooks Software for financial analysis by accountants.

Royal Decameron, 2 Gloucester Avenue, St. James [May-Aug. 2007]
Job Title: Pastry Chef
Responsibilities:
This job position allowed me to prepare and serve sweet treats to guest.

Education:
University of Technology (September 2011- May 2015) BSc in Hospitality and Tourism Management (Majoring in Tourism Management)

Westwood High School (September 2004- May 2009) 7 CXC subjects including Mathematics and English

Skills and Abilities:
• Strong time management skills
• A proactive approach
• Excellent organizational skills
• Great Communication skills
• The ability to handle a budget and meet clients’ expectations
• Leadership and people management skills
• Good computer skills – MS Office, Internet, Social Networks
• Ability to work under pressure and meet tight deadlines.
• Very good interpersonal and presentational skills.
• Well presented, attention to detail and excellent time management skill
• Motivational Skills

Hobbies: Reading, Listening to music, Dancing, Socializing.