Elizabeth Duncan

Experienced Customer Attendant
Experienced Customer Attendant
  • Twickenham Park, Jamaica
  • November 23, 2018
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Phone Number
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Study Level
Bachelors Degree

Education

Early Childhood Education @ St Joseph's Teachers' College
Aug 2012 — Jul 2016
• GPA: 3.06
• Ten distinctions
• Awarded: Outstanding Mathematics grades
• Awarded: Most outstanding early childhood student-teacher
High School Diploma @ St Hugh's High School
Sep 2006 — Jul 2012
• Completed eight Caribbean School Examination Certificate subjects: French (3), Principles of Business (3), Office Administration (1), Mathematics (2), English Language (1), Social Studies (3), Human and Social Biology (2), Information Technology (2).

Experience

Customer Care Agent FTTH @ Digicel Jamaica LTD
Jul 2016 — Jan 2017
• Confer with customers by telephone to provide information about products, services, take or enter orders, cancel accounts or obtain details of complaints.
• Keep records of customer interactions, recording details of inquiries, complaints or comments as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Early Childhood Practitioner @ Early Achievers Learning Centre
Jan 2016 — Oct 2018
• Develop and implement lessons based on a set curriculum and individual students' needs
• Guide and assist students in the development of proper eating, dressing and toilet habits
• Maintain day-care equipment and assist in housekeeping and cooking duties
• Observe, assess and record each child's progress

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