Your wings already exist. All you have to do is fly.
- Kingston, Jamaica
- September 5, 2019
My name is Danielle Smith and I am a 2nd-year student at The University of the West Indies. I currently completing my BEd. in Mathematics and I have every intention of going into the Jamaican classroom to leave my mark on the nation's children of tomorrow.
I pride myself on being work driven and committed to any task at hand and I will always try to complete any task or assignment to the best of my ability. I believe all persons have the ability to succeed in life, we only need to get up and try to make our dreams a reality.
I believe we all were born with wings, however, it is up to us to learn how to fly.
Category
E-mail
Phone Number
Education
Bachelor of Education in Secondary Mathematics @ The University of the West Indies
Sep 2017
— Current
The Bachelor of Education is a professional degree which is normally intended for practitioners in the field of education. This degree is awarded to those who have satisfied the necessary requirements.
NCTVET Level 1 Digital Animation @ The Mico University College
Sep 2016
— Jun 2017
General High School Diploma @ St Hugh's High School
Sep 2010
— Jun 2015
Experience
IT Support Analyst @ The UWI School of Nursing
May 2019
— Current
Troubleshoot & resolve ICT issues within the department.
IT Support Analyst, Receptionist & Trainer @ The Mona Information Technology Services
Oct 2017
— May 2019
- Call management
- Live online chats management
- Helpdesk request and ticket management
- Product Marketing, including Open Source Software
- Hardware & Software troubleshooting
- Domain Access Management for UWI systems
- Software installations
- Access control Management for The UWI
- Orientation and Research Days Facilitator (MITS)
- MITS Front Desk Operation Duties
- Training of new recruits for the post of IT Support Analyst and Customer Service Agent
- Live online chats management
- Helpdesk request and ticket management
- Product Marketing, including Open Source Software
- Hardware & Software troubleshooting
- Domain Access Management for UWI systems
- Software installations
- Access control Management for The UWI
- Orientation and Research Days Facilitator (MITS)
- MITS Front Desk Operation Duties
- Training of new recruits for the post of IT Support Analyst and Customer Service Agent
Cinema Clerical @ The Palace Amusement Company
Feb 2016
— Aug 2016
Questions & Solutions Author
Nov 2015
— Feb 2016