Highly experienced in the area of customer service and great at team building
- Kingston, Jamaica
- March 26, 2019
Travel agent for 13 years to the level of General Manager; Hotel Industry experience for over 10 years to the level of Assistant General.
Executive Manager - Administration and excellent guest resolution skills
Category
E-mail
Phone Number
Education
Associate of Science @ Indian River State College
Aug 2002
— Dec 2004
Information Technology
Experience
Assistant Rooms Division Director @ Secrets Resorts & Spa
Nov 2018
— Feb 2019
• Assist Rooms Division Managers in the recruitment, training & development of team members
• Oversee the housekeeping, front of the house team, butlers, public area
• Exercise coaching & counseling within set policies
• Maintain constant communication with management and other departments to ensure guest service needs are met daily
• Ensure operation pars and back stock levels are maintained by calculating quarterly inventory
• Ensure all directives to managers are executed as assigned within deadlines
• Oversee standards and company compliance with all processes related to the operation, Security and Loss Prevention
• Ensure that areas under this purvey are 5-diamond compliant in all respects
• Monitor all requisitions daily, to ensure target number is achieved each month
• Monitor payroll cost, overtime, casuals and holidays
• Oversee the housekeeping, front of the house team, butlers, public area
• Exercise coaching & counseling within set policies
• Maintain constant communication with management and other departments to ensure guest service needs are met daily
• Ensure operation pars and back stock levels are maintained by calculating quarterly inventory
• Ensure all directives to managers are executed as assigned within deadlines
• Oversee standards and company compliance with all processes related to the operation, Security and Loss Prevention
• Ensure that areas under this purvey are 5-diamond compliant in all respects
• Monitor all requisitions daily, to ensure target number is achieved each month
• Monitor payroll cost, overtime, casuals and holidays