Annassa Francis

Experienced Leader who excels in coaching and development.
  • Montego Bay, Jamaica
  • January 29, 2019

I am interested in becoming an a Team Member within your organization. As indicated in the attached resume, I have held positions that require superior courtesy and sensitivity even in the face of rejection.

In addition to this, I have been exposed to secondary education which has given me good command of information and communication technologies and also the English Language. My skills include and are not limited to coaching and development, team motivation, team building, team leadership, B2B sales, direct sales, operations management, debt collecting, skill transfers, goal setting and lead generation. All these components together with your company's training and my self-motivation will demonstrate how well I can perform tasks given and quickly become a productive employee within your organization.

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Website
Study Level
CXC/Cape

Education

CXC @ Montego Bay High School
Sep 1991 — Jul 1996
Graduated with 5 subjects.

Experience

Operations Manager @ Advanced Call Center Technologies
Sep 2016 — Apr 2018
My primary role as a manager is to achieve all of the daily operations goals and objectives by managing 5-6 supervisors, each with a team of 12-14 agents, which included the following:

• Coach, motivate and develop supervisors and their agents, as well to exceed expectations.
• Review all daily production reports and use this as a tool to drive results.
• Identify performance and quality areas of opportunity.
• Assist in the creation of weekly team performance expectations.
• Ensure daily communications are performed in a timely manner.
• Track Team member’s performance.
• Manage Team’s Payroll and attendance
• Conduct team meetings and training sessions to facilitate learning of new products and procedures.
• Document any violation of the employee handbook.
• Perform additional tasks as needed.
• Lead By Example.

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